12 Month Part-Time Opportunity - Three Days Per WeekBased locally in Balcatta – Free Onsite ParkingFive Weeks Annual LeaveAbout the Business:Sporting the dual crown of Australia’s oldest dairy and Australia’s most innovative dairy, Brownes Dairy has an opportunity to join us as a Customer Service Officer. Community is at the heart of what we do as we collect over 120 million litres of milk each year from more than 40 dairy farming families located in WA’s pristine Southwest region. All our Brownes Dairy products are made in WA. Our CEO is from WA too. We are fiercely protective of our environment, pride ourselves on being a leader in sustainability and our free school tours program sees thousands of school children learn about the benefits of dairy too. With a diverse portfolio of award-winning fresh dairy products including milk, cream, sour cream, yoghurt, flavoured milk, cold brew drinks, cheese, juice and desserts, our products are a household name in WA and are sold nationally and internationally as well. WA is our heartland.What can you expect looking ahead, we will remain at the forefront of innovation in our industry, remaining committed to product, packaging, and Brand innovation, meeting our critical responsibilities to the environment and sustainability head-on.Culture is at the forefront for Brownes we aspire to be a listening, learning and leadership organisation where everyone flourishes – our people, our farmer partners, our customers and of course the planet.The RoleOur Customer Service Representatives play a key part of our success at Brownes Dairy. You will be the first point of contact for internal and external customers, ensuring that we deliver the best possible service we can. In this role, you will be responsible for day to-day administrative activities and responding to customers’ needs and enquiries.Role ResponsibilitiesHandle incoming and outgoing calls, ensuring they are directed appropriately to the correct area of the business Meet and Greet Visitors to site General Data Entry and Administrative tasks Listen to and manage consumer feedback accordinglyLiaising with internal stakeholders to ensure orders and deliveries/invoicing are completed in a timely and efficient manner Requirements:Experience in a Customer Service role, Managing multiple shared inboxes and phone switchboardsExperience in handling customer feedback – both negative and positive!Microsoft Office experienceWhat do we offer:5 Weeks annual leaveEmployee rewards programVarious health and wellbeing discounts i.e. private health, hotels, gymsEmployee Assistance ProgramApply:  To apply for this role, please submit a CV and covering letter that best shows your relevant skills and experience.  All candidates will receive a response. Applications for this role will close on 8th March 2026.At Brownes Dairy, we recognise that our differences are our strength. We encourage applications from Aboriginal and Torres Strait Islander people, women, the LGBTI+ community, mature workers, people with disabilities and people from different cultural backgrounds. Australia - WA Perth Northern Suburbs & Joondalup

Customer Service Representative

  • 12 Month Part-Time Opportunity - Three Days Per Week
  • Based locally in Balcatta – Free Onsite Parking
  • Five Weeks Annual Leave

About the Business:

Sporting the dual crown of Australia’s oldest dairy and Australia’s most innovative dairy, Brownes Dairy has an opportunity to join us as a Customer Service Officer. 

Community is at the heart of what we do as we collect over 120 million litres of milk each year from more than 40 dairy farming families located in WA’s pristine Southwest region. All our Brownes Dairy products are made in WA. Our CEO is from WA too. We are fiercely protective of our environment, pride ourselves on being a leader in sustainability and our free school tours program sees thousands of school children learn about the benefits of dairy too. 

With a diverse portfolio of award-winning fresh dairy products including milk, cream, sour cream, yoghurt, flavoured milk, cold brew drinks, cheese, juice and desserts, our products are a household name in WA and are sold nationally and internationally as well. WA is our heartland.

What can you expect looking ahead, we will remain at the forefront of innovation in our industry, remaining committed to product, packaging, and Brand innovation, meeting our critical responsibilities to the environment and sustainability head-on.

Culture is at the forefront for Brownes we aspire to be a listening, learning and leadership organisation where everyone flourishes – our people, our farmer partners, our customers and of course the planet.

The Role

Our Customer Service Representatives play a key part of our success at Brownes Dairy. You will be the first point of contact for internal and external customers, ensuring that we deliver the best possible service we can. In this role, you will be responsible for day to-day administrative activities and responding to customers’ needs and enquiries.

Role Responsibilities

  • Handle incoming and outgoing calls, ensuring they are directed appropriately to the correct area of the business
  • Meet and Greet Visitors to site
  • General Data Entry and Administrative tasks
  • Listen to and manage consumer feedback accordingly
  • Liaising with internal stakeholders to ensure orders and deliveries/invoicing are completed in a timely and efficient manner 

Requirements:

  • Experience in a Customer Service role, Managing multiple shared inboxes and phone switchboards
  • Experience in handling customer feedback – both negative and positive!
  • Microsoft Office experience

What do we offer:

  • 5 Weeks annual leave
  • Employee rewards program
  • Various health and wellbeing discounts i.e. private health, hotels, gyms
  • Employee Assistance Program

Apply:  To apply for this role, please submit a CV and covering letter that best shows your relevant skills and experience.  All candidates will receive a response. 

Applications for this role will close on 8th March 2026.

At Brownes Dairy, we recognise that our differences are our strength. We encourage applications from Aboriginal and Torres Strait Islander people, women, the LGBTI+ community, mature workers, people with disabilities and people from different cultural backgrounds.